On a scale from 1-10, how would you rate your technical ability?

Do you feel like you can help solve difficult technical support issues?

What technical skills do you want to know?

Do you feel you have the technical skills to succeed at your job?

On a scale from 1-10, how comfortable are you with REST APIs?

Do you find yourself being able to provide technical information when escalating issues to developers or Tier 2 support?

Do you have a mentor or colleague to help teach you tech skills?